SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packaging is good, everything is. The nakiste for this penny fool. Keep it good. Metal is not more thin.
I loved it. Easy to Assemble, looks quite resistant, quite tidy. We'll see with time, but so far everything Great😉
Super nice and easy to assemble. Only that the upper part is for large plates, since the medium and small ones go down. But in general it is very beautiful and practical
I love it's beautiful
item seems to work well
Good and nails so steady.
I really liked it
Very pleased with the product, strongly recommends
As it is in the description arrived two days after the estimated date well packed and easy instructions
Excellent!! I recommend a lot, it took longer than expected
Everything I expected it to be 👌🏻
Very easy to put together
I loved it, it's a bit small but quite functional. Before I bought a bigger one at home depot but it costs $800 Mexican pesos and the last time it rusted very quickly, I got this one here for $250 and I don't expect it to last forever but for the price I think it's worth trying. The accessories can be accommodated at convenience, in the rack of the chopping boards they fit 3 of 1 cm each without problem, even the large pans fit. I would certainly buy it again
very easy to assemble. Just enough big for my space. it will be practical for us, because we have a lot of cups and mugs and not a lot of plates. vry satisfied with product
At the moment everything is correct and well packed, I will upload photos when it is mounted and placed.
very accurate
It is ideal, even more like me. In US There 1200 a hryvnia on the rosette of the cat, and there was a 520 hryvnia. Delivery is close to two types. Rashisti pride at the Pekli
I haven't ridden it yet, but it looks good. Great product, although the box arrived a little unarmed.
this is super product which we got with cheap price. I can put almost all plates which I am daily using . this rack is strong. space saving as well. i highly recommended this......
It is very beautiful, it has average size, the base is plastic, it is a little thin but it will not be damaged. Do not fit two large pots on the bottom, it is not for large containers.
Wonderful, easy to assemble, functional, arrived raoido
Great, well packaged, easy assembly, nicely made
Super product
I liked the drainer, well packed, it comes as it is in the photos, complete, it looks robust, only it took a long time to arrive, but it was worth it, if I recommend it
Fast delivery and product accordance I recommend