SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am completely satisfied. There is a repurchase. I want to tell you to buy it right away. oh oh oh
Very good quality and above all it looks very resistant, it comes with its hardware to be able to place it on the wall
Let’s see if it don’t fall. It sticks pretty good. It came a little bent but can’t notice at all. Cause it was not to bad.
The material is not high quality but for the price I see it well, I will update when I put it
Good material, resistant and with two possibilities to fix the shelves, the adhesive panels adapt well to the structure and in rough walls, I recommend.
Everything arrived well, I liked it well packaged, you just need to put it as long as it lasts. Thanks to the seller.
Very nice looking sturdy brings double installation kid in case they don't want to drill just. piede paste
Arrived very well excellent product is the third time I buy them
Excellent solution for the bathroom for a little money. Useful, supports several shampoo bottles. The base is slightly bent/twisted because the material is thin and light. I recommend anyway.
It is very practical, it works perfect for the space that occupied it
excellent prouct. arrived quickly and simple to use. recommended
Accurate bull as in a strong picture and glue is very good there is an option also to Braga
I like it I arrive before it is only one, if they check when they ask
that's good , easy to put and very resistent
Good material and strong
I loved it and it is from a material that does not weigh anything
Serves its function, I suggest using the screws on walls, those suction cups are only for use in tiled bathtubs
Exelente product, if you are looking for something to resell remove everything from your basket at this very moment and I bought pure of these, they are wonderful, I publish them In my digital platform and in less than 2 hours I already have more than 100 people interested, many thanks to this store, products like these are the ones I was looking for
Good quality. It's metal, but light weight. Easy to install.
It is very useful perfectly adheres to the wall
Looks good, I think it will work
Arrived bent, the material is light, the box does not protect the bumps of the transport, it can be solved with a little force in the area, a little difficult to place it, it requires patience and dexterity, The sticker that arrived is different from the presentation video and I suggest the seller add an extra pair of them for any change.
Good product .. Had already bought once... Excellent. Quite functional
items received, one was o k and the other has a dent in it. I hope in the future seller will provide better packaging; a sinple plastic bag with a little cardboard box will not ďo, those packages has to endure a lot of handling and packed with other things so bit of protection would be appreciated. you give better protection packages while we continue yo support your business. I bought those two for testing , as I'm building and has intentions to purchase more for my home. it's has a sturdy feeling but feels like hard plastic or tin . looking good any how, will buy again but I'm worried about the packaging.
Very nice. That's great. I recommend it. But the delivery was slow.