SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Whoa! Get a fresh toilet experience at a reasonable price. Try washing the rear with fresh water, and you will immediately get clean and confident that you have never had before. 😉🤫🫢 The knob switch of the bidet is upgraded to a button design, which makes it easier to switch modes. Really save paper towels, everyone thinks so. 😁🫠🤫 Okey...Works great. Easy to install and max setting is just like power washing your driveway...and the bidet works like a charm! 😲🫣🤗 Now I can feel comfortable clean and confident. Would highly recommend, even the quality is phenomenal. 🥰😍😱👍🔥😘💗
Super product, very well packaged in a sturdy cardboard box in addition to the device box.
Easy installation, the device does the job well. Quality materials.
Best Buy I ever made
Excellent, very practical... my wife loved her gift.
Excellent product, very good packaging and fast shipping. Overall product quality is very good. Mounted in literally 5 minutes without any special tools. I recommend it.
Great, easy to install, and the water pressure is good.
The material is plastic, it looks fragile if it is given rough use, but if you are careful, I don't think there is a problem. Brings everything to settle in.
very good
Arrived before the scheduled deadline. Packing in double card box. Plastics of excellent quality. Works perfectly. It is noticed by various details that it is an article designed and produced by professionals. Congratulations!
Very useful, it doesn't take long. Just place. Comfortable and you also save a lot on paper. Highly recommended. Super fast to arrive
This thing is amazing it's such a clever solution as we have no space for a separate bottom bowl. really easy to inststal I'm impressed.
Came fast. I 've assembled it. I'm using it. Very good for now
Very satisfied with this purchase, simple and quick to turn up the cold water is not too embarrassing, even my children are happy that makes it much easier for them. I really recommend this item fast delivery and neat packaging
It arrived in six days. The packaging is also neat and very good for the price!
Good product
Fits pretty good. Quality seems great for the price. Function I dont have anything to compare with, but works as anticipated. I do recommend it
Happiness for the buttocks! And for the economics of toilet paper...
The hose had its throat cut but everything else is fine, it works properly
Easy installation, very good finish. Tried it is adopted so hygienic.
Delivered in less than a week, I can't get over it. Perfect packaging. Quality and perfect service. Frankly no complaints after use.
At the moment great, it is easily mounted and works great .. The instructions somewhat poor, but bring a QR with a video that makes it much clearer .. The first great tests .. To see with time how it works, but for a moment great ..
Is what is described
I gave my parents my brother, I have one at home and I have just bought one for my second home, I save huge paper and I have more irritation in the back. I love
I am delighted with the bidet. It is very easy to install, the materials are included and the operation is very good I expected something more screwed up for its price but I am delighted. Additional seller use fast parcel, so the shipping price is more than good. If I doubt I ask again for the other bathroom.