SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect as usual I recommend this very serious seller at a thousand percent
I order for the 3rd time. Very satisfied! Best Mosquito Nets! Just stick it yourself. Can be washed. The size is individual, the color is the one that is needed for any window. Ordered gray, brown. Everything is great! The seller is perfect. The delivery is very fast! Best Buy on AliExpress!
I bought earlier with another seller and went to the trash This is a well-made, sturdy and durable product
The product is super, tested... For the whole summer there was not a single mosquito. Velcro is great.
Highly recommended. They were very fast. The customer service before the sale to help me choose the measure was very good. Is the second I buy
One of the best sellers that I have dealt with on Aliexpress. They have great customer service. Their products are of excellent quality and were made to my requested dimensions. Will definitely be a returing customer. A+++
Highly recommend. Good service
Excellent seller & product
Excellent quality, precision workmanship, good communication with the seller, all your requirements are met (need to be agreed). My acquaintance (I advised this store) was also very satisfied with the order! I recommend this store to everyone as a reliable and high-quality 100%! My previous order (more than a year ago) is of excellent quality, the mesh has been washed several times in the washing machine!!!!
Exactly as described. Super fast delivery. Well packed. Thank you!
מצויין!!!!!!!!!!!!!!!
The photo is very hard to see, but this grid fits me, I will order more windows. Special thanks to the seller-very sociable and decent, helped to choose the sizes, was in touch. Prosperity to the store.
excellent product, well made, and fitted perfectly. most impressed. seller highly recommended.
Look really good, 11 days to Israel! Thanks a lot
excellent, I order from this seller on a regular basis and I'm never disappointed. great quality and precise measurements
Good quality and fits peefect!! Again!
Excellent quality. Size matches. keeps the bugs away. Super easy to use. Sticks to the window well. Sticky tape does not leave glue substance on the window. Highly recommended.
I love it. I was a bit short in width, you have to measure well but it perfectly fulfills its function
Great quality, very beautiful. I hope the glue and Velcro last long.