Easine of ILIFE F100/W100 Cordless Wireless Wet Dry Smart Vacuum

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Product Details

Q&A

Q1:Do I still need to pay customs duties when shipping from Europe?

According to the EU Policy, custom duty are not included in the item price. If the item is shipped from Spain or Poland, we declare as the actual item price on the package.

Q2: Where is the Israeli warehouse?

The Israeli warehouse is located in Cyprus. We declare product differently depending on the value of the item.

Q3: Can I provide receiver information in local language other than English?

Since the requirement from logistics providers, we need receiver full name and address in English if you selected shipping from China.

Q4: Could it ship to Canary Island?

Due to customs clearance issues, we currently could not ship to Canary Island and other islands, the island with a zip code of 35, 38, 52, 52, please do not place the order, we are welcome buyers place anorder other than the places we mentioned above.

Q5: Do I need to provide tax number?

For Brazilian customers, pleaseprovideyour personal CPF Number when you placing order.

Q6:Can the robots work on dark carpet?

Like all other robots, the robot vacuum cleaner could not work on the dark floor. If your carpet is dark , machine defaultly as an obstacle and avoid this area .Besides, the robot is designed with double anti-collision, infrared detection and front bumper. The walland furniture are dark,machinemight collide on themdue to the miss detection.

Q7: Can I add any detergents to the tank?

Do not add liquids other than clean water to the tank, W400 has specialized detergent Please check ourRobot Accessory List.

Q8: Can I order plug other than US or EU?

Yes, please leave note before placing order, we will send the proper adapter or converter according the receiver’s region.

Item Specifics
Brand Name:
ILIFE
Function:
Wet and Dry
Origin:
Mainland China
Power (W):
150w
Voltage (V):
100-240V
Dust Box Capacity (L):
<0.5 L
Remote Control:
No
Filter Type:
Other
LCD:
Yes
Battery Life:
40 minutes
Installation:
Hand Held
Timing Reservation:
No
Cord Length (m):
Wireless
Certification:
ce
Shipping & Payment

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.tophomeclub.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Why Buy From Us

A few reasons why buy from us:

SAFE SHOPPING

We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.

FREE SHIPPING

Enjoy flexible international shipping services that currently operate in over 200 countries across the world.

FREE RETURNS

It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.

NEW ARRIVALS

Brand new products are available on a regular basis.

PRICE PROMISE

We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.

EXCELLENT CUSTOMER SERVICE

Knowledgeable and professional support team is always happy to help you.

EASY TRACKING

Check your order status online. As easy as that!

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