SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item as described. 0.5m 12V cold white COB adhesive led strip with 5.5x2.1mm 22awg pigtail female barrel connector. Brightness is well matched across all individual LEDs. And woks great. Got this for 0.01€ and 220 Aliexpress coins. Arrived in 10 days combined by Aliexpress with my other orders. Very well packaged coiled in a plastic carrier in a silk screened thick plastic zip bag wrap in a paper padded postal envelope. Thank you!
These are very nice I have used them for a long time.
Perfect, just what I was looking for, good light and dimable!
Was packed in a bag with pimps, it arrived surprisingly intact. Not bad COB LED tape, slightly lower consumption readings. I take it for the second time. Hope will last
I always buy the BTF cob tapes 528 LEDs. The quality of the light is impressive! I 've never seen a color reproduction as perfect! I tested the Stella par20 with IRC 95 but these tapes are better... The Stella turn reddish while these keep the spectrum balanced.
Very good I recommend And these television during the presidency of Jacek Kurski, the people of Poland simply call the Pole in Poland the host of Poland, the owner of the Holy Death Death Death Death
Power consumption 18 W/m (0,75 A/m at Upit = 24 V)
Came Thank you very much. Not yet installed in the kitchen, I will add a review if possible.
Really very bright ribbon. It sticks perfectly. Gives good light.
Amazing quality!! I always do my designs with this ribbon, very fast shipping and considerate seller recommend more
I have been buying good tapes from this seller for a long time, the first tapes that I bought more than 2 years ago work perfectly. These, too, I think will work as well. Native glue holds the tape. It is a good seller and he has a great product The delivery is fast. But there was a problem with customs clearance (I was asked for all the data (customs agent), moreover, some of the data are not necessary) but everything was decided. This is asked for how much I understand when you indicate receipt in the package. through the mail of Russia they did not ask not when. I read reviews about the customs agent (this is a private office), that after providing the data, the database is leaked, I did not believe it, but after receiving they began to call from unknown numbers 5 times a day. (perhaps a coincidence, but very strange)
Description corresponds. There is nothing to measure the brightness with, but according to expectations by eye
Thanks to the seller, packed as it should, great respect, I will order again, I recommend!!!
Fast delivery and quality product. The surprise was - a small package with clips and plugs
I always buy from this seller, I recommend a lot, fast delivery and excellent quality product!