SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived before the estimated time. Meets expectations. Very satisfied. Thanks to the supplier.
Product conforms fast delivery bravo for the delivery man and hat for the seller Thank you very much .....
It is excellent adheres well to the crystals and facilitates cleaning in the bathroom, I will buy another one to give it to my father as it is a good quality product I recommend it super
Seems legit. I have yet to test it and will share my experience!
Tried to buy, intrigued by its use, I must say that it is really useful so no longer fly around the hair of the beard
Excellent Product very useful to not dirty the bathroom when cutting the beard with the electric razor. I recommend it
Is like the description, simple but useful material. I recommend it
Okay. Len dlhá Doba added.
I received the product according to the publication, I liked it, I am very happy!!
Delivery to LTU took 1,5 weeks. Super fast. Product is quality and simple to use. Recommend!
Does what it supposed to do. Mine came with a small tear
seems like very good quality. I haven't used it yet. will review after trying.
I think it is great but my husband don't want to use it because it is too complicated. 🙃🤪 It is easyer if I am cleaning after him. I disagree. 🤨😠 The material is thick and cheap, but it can serve it's purpose. Be gentle with it.
Well packaged, very fast delivery, all without problems, very good quality. I recommend seller, thank you very much.
Exactly like the pictures. It's going to be a gift, hope he likes it.
The goods were raised by Shvidko at the same time with other members of the village. I will describe it. Ale suckers
I accidentally bought the wrong thing. I wanted the beard hair catcher but I received the item as selected which is this weird trimming guard thing. Description could have been a little bit more clear.
Great quality, very fast delivery, really satisfied!