SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Okay, I hope they hold
Well packed, good size thanks
They work incredibly well. I used these on a relatively smooth concrete wall (not rough at all) to hold painted canvases, no more than 6 pounds or so, 2 each per canvas. They could hold considerably more weight, and far more on a better wall.
Arrived rusty.
These picture hanger work well. Easy to put up.
Everything fast ok
Thank you
Arrived in Serbia in 65 days. Very nice hooks, corresponds to the description. I'm happy with the purchase and recommend the seller.
I will tell you the story, I don't know by the ministry. It went for 19 days for the service, the first time declared the term
The product is well packed. The parcel went on for a long time, but within the stipulated time. The product has not yet been tested for quality.
The very cool glue mounting screws is strong and does not fall off and the screw head is unscrewed. Recommend the Alimaniacy Group♥️ On Facebook
I am satisfied with the friends, they threw a picture and a photo, they wanted to play on the trellis and plaster. I'm even more.
Everything, yak in the inventory, will be a little trimati my picture, I am dovilya, my uncle
I order other times, I recommend the product, good picture hooks
I received the Velcro, but have not yet used the strength
While the hanger is holding. I think it is not bad hooks and it is useful. There are 6 PCs in the package
The delivery is fast, the packaging is good. Hold up well, look neat. I order for the second time-I'm happy with the product
It is perfect. Just what I wanted and as described in the listing. Durable and well made. Whoop whoop whoop! Thank you.
Arrived quickly, everything as stated by the seller. looking like the photo to the seller Thank you.
Applied only 1 piece on the painted wall. Holds the painting (without glass, plastic transparent painting) for two weeks. I liked the result!
The parcel arrived in 3 weeks. What is needed for my paintings to tell at home and not make holes in the wallpaper, Super
Trohi zim'yatti. I'm on my way, I can't get it when I'm on the list
Thank you for the fast delivery. The product is great, I like it. I recommend it.
Duhme no need for a nichy hardlithi trimak Duhe Garno
They look exactly like in the description pictures. I just have to check how good the adhesive is. I will have to come back with an addition after I stick at least one...