SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well protected Exceptional quality of the Pokéball, the base is a bit plus light. A little bit small Delighted with my purchase
It just fascinates me, it's heavy and compact and looks super nice, I love 100% recommended
Cute
It is beautiful. It looks much better in person than in the photos, in them it is not well appreciated how beautiful it looks, the colors of the lights are very vivid and change automatically. Wine well protected in a forespan box and also brings the batteries included, which is pleasantly surprising and that I greatly appreciate. It is easy to put, but you have to be careful because the two pieces do not fit. Simply one leans on the other and has a low base. I think it's something worth having if you like pokemon. Highly recommended product.
I got this for my boyfriend i cant waittt to give it to him I know he’s gonna love it 😋🙏looks super cool but is small that’s all 🤷♀️ came earlier then it said!
Ok
bellissimo
Very pretty WoW really
Good, very satisfied
I arrived very well packed 2 pieces battery operated the base is plastic and the sphere is made of glass, very beautiful, it hurts that you cannot leave a color fixed and it is not very fixed to the unstable base and it would have looked better only as a non-pokebola sphere
I love it, it looks super nice on my bedside table!! I highly recommend it and would buy more again😍
very nice product of Pokemon view, good light up for anyone else can buy it.
pretty cool, it does light up and changes color's! comes with batteries too!!! the line for the PokeBall is slanted tho 😅😅 but it's fine mew looks great in it!!
It’s perfect! My friend is going to love this!! Thank you for this amazing item!
Of the most beautiful things they have commissioned me
Received well packed and protect well and corresponds well to this sui is described too good a wait to offer it to Sir
Stunning little piece. My girlfriend loved it. Thank you. Really fast post and delivery!