1.Please make sureyour address and full name correctly so that can receive the goods in time;
2. All items will beshipped out in 2-7days once the order’s payment had been confrimed, the earlier you pay, the sooner you will get the item.
3. Online free shipping priceonly includes the product cost and the courier free. not include any tax or custom clearance fee that may be levied in customer’s country. We will try our best to help you to get the goods, but we are not responsible for this.
4.If you have any queries with our items or services,please feel free to contact us first, thanks!
1. .We mainly provide China air mail post for shipping method and Some more suitable choice by post.
2. Any import charges are the buyer’s responsibility. We will not take any responsibility.
3.Please check the Shipping & Handling Fee before purchase. Please make sure your address is the correct shipping address. We will not hold responsible for lost, damaged, or stolen mail. Please pay for insurance to avoid these situations. Saturday, Sunday & Public Holidays is not available for shipping.
1. When you received the parcel, please open and check it before signing. Do not sign if the items are broken and ask the delivery company to make a “damage certificates”. Otherwise, we will not provide any warranty and refund, thanks for understanding!
2. Dear Friends, if you have any questions or comments about our products or policies, please do not hesitate to contact us via order message or leave us a email adress. we will respond you within 24 hours.
1. Your satisfaction and positive feedback is extremely important to us, please leave a good feedback to us if you are satisfied with our items and service.
2. Customer satisfaction is the most important return for us. If you have any questions, please let us help you to solve it. We understand your feeling and will try our best to solve your problem.
3. We aim to provide Top Level Customer Service. We greatly appreciate your5-STAR POSITIVE feedbackand please do NOT leave negative feedback without asking for helping.
Is Bulbs Included:
Up & Down
Wire Drawing Hanging
Number of light sources:
Shipping & Payment
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.