SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in good condition the truth is great and very well
The goods came whole and complete, the wife was happy. I recommend the store
It's practice, I 've only been using it for one time. Arrived before the date d delivery, I recommend the store
It is just as the store describes it, arrived very well packed.
Delay 6 days .. I will try it. thank you
It is the same as the description I loved it, I already used it and wash it very well in my case used it to wash the underwear and the cloth sanitary pads, and in this way I save enough water since I do not have to put the big washing machine for such small presses
It is a very good choice for emergency washes and underwear le.csbeas of what I thought and really leaves clothes clean
Well received and wrapped with large bubbles. Already tested and my wife liked it. Very practical to wash small bath towels, kitchen rags and small clothes. I recommend it and the store too. When conceding light blue led down the tub and when working it rotates in both directions and only when it is programmed to 3 minutes it rotates in one direction only and it is to spin, The truth is, I better squeezed them by hand that are drier hejee and the hose that brings from the drain, I better turn the tub hehe and faster I finish.
The product is not available for what is displayed on the site
Looks cute and small. Working good. When I try wash something I hope will be work well.
I bought to wash floor cloth, it is not a super wash, but it takes away the excess dirt, so it answers me, it is identical to the photo, I thought it is worth the feathers
Arrived very well packaged and so you have to try it
Arrived well before the scheduled date. Came well packed the product. Everything works fine. Amount of clothes to wash has to be little yes.
Beautiful! Works well. But the manual could be more explanatory
Well, for Tagogo Vidra everything works quite well I recommend
good item