SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good stops hair in the shower. Very satisfied with the product
It does its function, I put it in the shower tray so when I wash my hair don't go through the pipe, when it is plastic, it takes dirt but if you wash it 1 or 2 times a week with a little cleaner it is perfect
Thanks
quick delivery, looks exactly like the picture, with good quality
Good quality, corresponds to the description. Nothing passes, the succesful hold up well.
Big enough, exactly what I was looking for for the shower.
It works very well. It arrives in 10 days. I recommend. Thank you.
I would buy more
My father will love
Very beautiful. In my shower it fits perfectly and looks very nice!
I got IT, but I didn't realize that it's so large. I'm not sure if I'll USE IT.
Does the job. Arrival in less than 6 days in France!
She's very, very good. I already bought before
The truth שבאמת אחלה ניראה material good quality and large more than שציפיתי
Thank you very much seller, I received the filters quickly, feel soft, I will see how it works when using
White color over time becomes not particularly beautiful and does not wash. It is better to take dark shades. But generally satisfied with the purchase. Copes with its function.
This is the second I order nikel
I let a few days pass to know if it does not go through those crumbs of food scraps when you scrub and if it does its correct function, it does not stop Thanks to the seller, AliExpress and logistics Exactly the same as the photo👌🏼👍🏼👌🏼👍🏼
The government was right at the post-dylennya of Lviv on the 26th day of the deputy. I will describe it.
Doesn’t suction to Tiles but does pick up some hair
good product, but does not stick to the floor of the bath.
Super good, can cover floor or tub showers. The pacifiers are a bit difficult to put on but better, so they don't come out easy, they have a very good grip.
Tipp Top
The material made me strong the thickness also adheres perfectly to the surface does not move
I like it very much, it's just right for my shower cubicle, it's like the description, it's very good not to "drive", it sticks perfectly! Recommend!