SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool Garland
the goods arrived well packed and on time
Stiglo brzo .. spardi odlicno
It looks really cool, there are no batteries included. For a long time, of course, unwinding this whole movement, but I assure you the result will be justified. Great device in the pre-Christmas and New Year;)
By taking away. Everyone is pratsyu. Batteries in the remote control.
Garland pratsyu 3 meters for 1, the remote control of the Nutma batteries, switch to the buttons, came in 2 days
The parcel reached Ukraine (Kharkiv region) in 39 days. The order was well packed and was not damaged during transportation. The Garland is great considering its cost. Included a remote control, powered by a CR2032 battery. The only one upset that it did not come to the New Year holidays. Seller recommend!
Just forgot to check for the batteries (not included). Tested without remote. Coyld be warmer colour, but it is bright and works. All good.
I took two on the sale for a light and ripe 6,50, the light one did not like everything works and the remote control is fine, but it is all very thin and the smell is present, I have a good input can be enough for a year or two. I hope.
Garland super will order more thank you very much
Good quality Christmas lights for a bedroom. Easy to use. Recommend
Everything works great. Took 3 × 3 meters. In height, the Garland can be stretched to the desired length: you can reach the windowsill or to the floor. The only drawback: We have sockets at the bottom of the wall, and the Garland wire does not reach the 75 cm outlet. We will buy the extension cord.
I bought 2 garlands 3x3 m, the photo is both compatible, the result is satisfied with all the 100%
I am puzzled, I took 3x3-won taka I. The battery for the remote control, keep hanging the slot for the battery in the remote control, but I am also angry😂. Need to get used to it and not spishity-WY no roses, plutait girlyanda, ALE not spit. Garny colir that do not marvel at the Hero-tulle over the viglyaday Garno. Daughter
Great Garland! Very fast delivery (less than 2 weeks), thank you very much seller!)
I received the order. The long delivery was combined with three parcels, and the order itself checked the light only in the remote control of the battery, it seems that they themselves should buy it at least they could put it in the package
I went much more than my mother, ale I think so-for the Rosage through the order. Use pratsyu, Bagato mode, remote control without battery. The vents of the vents can get it straight and twist it, but wrap it around, don't worry)
I take it again, for all the reasons of the mustache, the battery is not in the kit (I know more about it before the purchase), delivery ~ 4 tizhni, packed with a box. I recommend the seller. Having taken the girl 3 years ago, it is still a child without narif.
Interesting Garland. Everything works. But they haven't deployed yet. I recommend it. Thank you very much!❤️❤️❤️
The cool Garland ordered the second one for that kind of money very even the remote control included many modes different urality I advise you to just super thank you very much
Viglyada Garno and pratsyu Tezh Garno. Kupuwala Taku K Tilki from the greenhouse from the back, Dosi pratsyu
Delivery was promised before the new year, Garland, should have arrived on December 27, 2023, arrived on January 7, 2024 when it is no longer needed
All pratsyu, good product for this vart. ale rozplutati girlyandu, even more, that quest😀
Thanks. Quick shipping and everything as described :)
All in the photo