SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I went much more than my mother, ale I think so-for the Rosage through the order. Use pratsyu, Bagato mode, remote control without battery. The vents of the vents can get it straight and twist it, but wrap it around, don't worry)
All the Yak in the seller's photo, the goods are not free. Delivery of the bull trohi is much more than the Moscow, and everything is good.
Received the product which is as described, but one Garland does not work (
I take it again, for all the reasons of the mustache, the battery is not in the kit (I know more about it before the purchase), delivery ~ 4 tizhni, packed with a box. I recommend the seller. Having taken the girl 3 years ago, it is still a child without narif.
Interesting Garland. Everything works. But they haven't deployed yet. I recommend it. Thank you very much!❤️❤️❤️
Goods priyshov for apaznyi, ale sayrlyanda chudova, V 8 modes, Raja to zamovlennya🤗
It's just that I can find it for the atmosphere. Gyrlyanda chudova, everything is wrong and the Whiglyadak is not. I came to Kiev for 2 tizhna.
The cool Garland ordered the second one for that kind of money very even the remote control included many modes different urality I advise you to just super thank you very much
Viglyada Garno and pratsyu Tezh Garno. Kupuwala Taku K Tilki from the greenhouse from the back, Dosi pratsyu
Shvidko was the bearer. All tsyle and great. Remote control without battery, it's not scary, cut to switch and switch
I gave it to the region in Volinska for 15 days, juge shvidko, everything is pratsyu, everything is in the inventory, in the remote control, a battery copy
Delivery was promised before the new year, Garland, should have arrived on December 27, 2023, arrived on January 7, 2024 when it is no longer needed
All pratsyu, good product for this vart. ale rozplutati girlyandu, even more, that quest😀
Beautiful gyrlyanda) Garno viglyadak, Dina Nemak in the batryka console👍👍👍👍
Class Girlyanda, I took one with the remote control and without a remote control, react to the offense on the remote control
Thanks. Quick shipping and everything as described :)
All in the photo
Love them! look like the photo, just a little hard to install
It is very beautiful, arrived in good shape, with remote control
The pass went more than 50 days. Bravely to splay, good at the power bank, ale the remote control is not good.
Poking the Zi by the bottom for coins. In May I go (Riznokolorova), stopping us with the national 300%. I am very special to me, I can do it before the power bank-I can't sing it.
Made with high quality, as described, for this price-a great offer!
Delivery took one and a half weeks to Koblenz (Germany), the product is excellent and as described, I recommend!
Good product👍🏼Vidpovid kartintsy, kimnata became calm. I didn't think about Yak vmikati, there is a yuesby vihid, I take a block for charging)
Cool Garland! Everything works, you just need to put batteries and power supply. Thank you very much. In the photo, the Garland is still assembled, not yet hung.