SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in excellent condition
Very good quality
It was super good, very good quality arrived earlier than expected, very good service parcel too
I bought it to put it on a super single mattress. For some reason, I was anxious because I didn't want to fall with the super single size... I'm still a little left. Maybe the air goes in and the moon puffed like a balloon inside... Still, it barely pressed and took the wind out. I think it's better to stay than a hat.
Super product arrived earlier than expected excellent quality me super charm
A little large for futon mattress (90x190x12) but very well, waterproof
Excellent quality, exceeded my expectation. Super fast delivery.
I am happy and very satisfied with my purchase, excellent material... Thank you
So it looks good! 10/10 The price was very good for the quality, if it is true that its material is thin but I notice it does not affect, it 100 its function, it is like a two-view thin fabric, inside it is like plastic and outside it is fabric, Such as a raincoat that does not let anything pass. As for the seams, it is not very reinforced, but it is well cooked. I already slept in it and despite the inside being plastic, I did not sweat or uncomfortable. Mmm. It makes a little noise, of course when you move oh slide but it is not any uncomfortable sound or anything like that, it is quite dim. The package arrived very well sealed, inside the shipping bag came to me in a very well folded ziplo bag, no rare scents, no stains, arrived in very good condition and much before the estimated date, it came to me like in a week oh a little less. ,
It is perfect, custom-made wine, looks very elegant and arrived in time and good quality of the material
Excellent quality, exceeded my expectation, I will buy again. Super fast delivery.
According to the picture very fresh and light fabric
I thought it would not fit because it is 150 and if it was left alone you have to check well in the closing, it is extra hot
I recommend it was good and easy to install I recommend it
Very good product I loved it meets its function
Frankly perfect the dimensions its correct good quality I will buy another one and I recommend
I found it good quality, the closure is strong, the size is perfect for matrimonial mattress, it is not big.
My mattress is queen size with 10 inches in height. It fits. Quality is good and waterproof.
Fits perfectly
Very soft, fully waterproof I checked, the closure feels strong and the seams are tight. I asked for the queen size, I was afraid that my matrimonial mattress would not fit, obviously it was big but it does not matter, only the air is taken out, it closes and the surplus is folded. It makes no noise when going to bed and does not feel hot until now. I highly recommend it.
Very good
The product arrived on time, I think it is worth the price, we will see if in time if the material does not wear
tissus très agréable
I choose the wrong size but overall it does what it’s supposed to. Also, when I first touched it, I though it felt fragile but it is strong as a normal cotton fabric. The isolation is on point: I closed the zipper and I had to open it a little cause it was trapping air like a plastic bag. Amazing product.
Seems nice, will try and leave another review