SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in the specified time, in good condition, as in the photo, excellent curtain, thanks to the seller, I recommend them.
Excellent Product I would buy it again, I recommend it
Delivered super fast and xonder drill to mount with clip tape which comes with it
Delivery to Ukraine was 10 days .... Curtains super .... Cold really does not miss. Recommend
The curtain works very well in my pantry. It is super made, it is easy to install.
The well-down has come to the Ukrainian side with Shvidko. Curtains garni, washing threads. Buying
The goods arrived within the prescribed time. Seller reliable. The quality of the super magnets work, the adhesive tape adheres well to the door and the warming also does its job. No gaps, 10 cm longer covers the lower part through which air would get. Super
This cool easy to put on and insulates very cold I put it higher so that my cats can pass underneath
I paid 23 € the quality is good for the price it is exactly like on the video or photo. Quite thick well sewn good quality. Happened not even 10 days. So five stars and I recommend this seller.
At the moment, now we will have to let some time pass to know if it does not detach from the ceramic wall when using to enter and exit, I think it will last for What hits at the end of the moment looks good and I think it will be good for what I wanted it 'not to let the cold from the top to the bottom, greetings carefully Thanks
Everything for the inventory, the curtains are super, I recommend the seller and the product
Order arrived faster time, and warm is excellent, thank you🥰
As in the photos, good thickness, well done. I hope it will be effective against the cold. Thank you seller, I recommend.
Shvidko came, she Garna, she won't get away with good
Nice to deal with such a fast delivery. The order has been going for only a week. the seller is super. I'll rekamensk.
The goods arrived very quickly in 6 days to Germany. as described, good quality. The only thing... there is a gap between the magnets is unlikely to align with time. Seller recommend!
Salvation for quiet, with whom to shoot from the doors! Buying! It became warmer in the apartments!