SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All good, it only has a strange smell but good in general😃Good buy
it is smooth and feels good. Only thing is it smells and you need to put it in open air for a while before use.
It's not bad i haven't used but i will change my rating at any timr
Consistent with the photos but very strong chemical smell. It is better to wash them before using them.
Very beautiful I loved, very soft fabric, beautiful color And arrived in a week! I will certainly ask for more
Chic quality! I love it! Fast delivery, very nice and quality. Took 40 pieces (4 sets), collected, cut several pieces to size. Recommend for purchase
I liked them a lot, they are soft and do not release lint, my cats liked it a lot, like👍
I smell it, and so it's good for a dot, everything is good, it's 20 puzzles, 10 will be a little
In principle well, we will see how long it lasts. Is fluffy and pleasant. As it is for the gym I am doing, I advise sticking an old sheet under it to leave the carpet fixed so when you lie down the pieces will not separate
the package was shipped very quickly and the quality is good, the carpet coating is very silky
Very nice. Recommended. i have to take more, cause i was expecting it to be bigger, but nonetheless very good.
I loved this EVA, beautiful. Worth a lot. My baby loved.
Very nice the mat, they arrived within the estimated time, the article is as described and it is easy to put together. Has a musty smell combined with foamy but I hope that praying is only taken away...
Good jigsaw puzzles The Bob was hammered by the Bula 1 pack of shabby. Ale Dali zamovila more than 3. Seller recommend.
Good quality, easy to set up and comfortable to use
It is good fiting, i will Come back with further feedback after q month. The thing that is very bad is the smell of the product.
Very easy to lay Compatible with heated floor Very pleasant Contact to the feet To see at the level resistance to use
Dakujem je Taky Aky Aky v popise Len TA vôna uuf. But I think that SA is vypari after vyprati.