SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent
Excellent products very good quality i recommend this items for fast solutions for any home thanks seller
contacted the seller for a special size.v was very helpful and the net arrived quickly. fits perfect. excellent quality!! finely i can leave the door open for good weather. thank you very much
Very good. The same size that was determined. And fast charging. Also quick reply and response from the store👍🏻
The product is on the expensive side but great quality and good value. The magnets are hidden inside the sewing makes good appearance. Very satisfied with the product. Wish price is a little less.
arrived in 18 days. Packed very well. The curtains are sewn very well. The seams are even. You can boldly write 5 stars.
Excellent, but not so durable for animals
Always bought from this store and every time its perfect thank you!!
ممتااااااااااااااااااااااااز quality عااااااااااااااااليه المقااااااااااااااااس fast delivery مناااااااااااااسب I recommend it very color as the picture and the size is wonderful repellent for the mosquito and suitable for the outside for the children outside the garden
The product is very beautiful and practical taken on the advice of Abdul Majid al-Jabr God is happy and gives it to the satisfaction of the product vehicle for me more than two weeks and the time the product is carried out on the measurements I sent to the seller in private✨
love the fast delivery
The best seller and the best rareet of it more than 15 times shipping very fast
I made an order with exact measurements, it arrived very quickly and with the correct measurements, very kind in customer service.
great seller and high quality product! had an issue with a cut on the net, probably due to transportation, and the seller did don't hesisate and immediately send me a new one! thank you!
The excellent workmanship mosquito net, as described in the article, excellent in all its parts. Magnets are pretty good. The advice
Excellent
Very loving solidity good condition according to the photo I will install it and see what it gives I will show you
This shape and composition is easy and smooth from the sides and absorbable with text interleaving.
The seller is very communicative, i asked a customized size and he did it perfectly. Looks good and does the job it supposed to
I asked for all the custom-made mosquito nets, and after a little mistake that they immediately corrected, everything is perfect. I always buy from them and recommend them. High quality mosquito nets