SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We haven't penetrated it yet but it looks excellent quality my wife liked it
I can't live with it now. Have to use dailly, before and after driving. its a mini massager but msssage well like real fingersI used it more than 4 days.battery is quite good so far, can use multiple times for a single charge.very happy for it. Thank you
I recommend, very good quality.
The goods did not come, returned to the sender. The money was not returned to me.
It's all right, I like it very much.
Seller was slow to ship, the box was opened by the Post Office but the product came whole. But the product is very good. Real massage recommend.
by far, the best your neck/back massager I have used thus far. I am purchasing more for family gifts I enjoyed it so much!
Juge good massage. Massage yak Likar masseur. Compact, you can everywhere your brothers, but you can run around. Dear Seller!
that’s amazing mini kneading neck massage , works the same as doing a hand massage, neck and shoulders and can also be massaged if you attached to the lower back, lumbar aria . , works fantastic. The delivery was to Ireland from the Netherlands, very quickly and efficiently, packaged professionally and well, instructions in English, accessible and simple, I'm very happy with my purchase and happy with the store.. Defiantly I recommend this seller, I’ll buy again like a gift . Thank you very much . ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
love it
Very decent quality. Good plating, looks decent and massage makes good
It came fast to Israel, wrapped in a large box. I haven't used yet. I will list later for the effect of the device. thank you very much.
If you like a strong massage but to the right extent, this massager left me with my mouth open, it reached much more than my expectation. Here in Brazil there is none like him, it seems that he is a person doing massage. He holds in the back. Approved!
Is quite good, relaxes the neck area a lot
The massager is strong, which is good, sits tightly on the neck and Withers, the disadvantage is that the battery is enough for 10 - 15 minutes, then you need to charge, this is 20-30 minutes. But I don't think it's really a disadvantage, it's enough to relax, then you can wait until charging. But I 'd like more time. It looks like the store's picture, arrived quickly. I recommend it. What is written, which leaves red spots on the back, is the tilt of the head, and the tension of the belt. So far this is the best massager I ordered.
Good massager