SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it works well
Perfectly packed. Excellent quality!!
It's very compact and convenient, doesn't take up much space when carried outside. The size is just right to fit in a bag! Opening the machine, it heats up quickly, and clothes become smooth in an instant. Great job!
Good packaging, fast delivery, thanks to the store for the quality product, recommend the store
It is super convenient to use, simple in design and compact in size. You can easily carry it in your bag when you go out. It is also easy to store. I love the beautiful color and exquisite appearance of the material. It heats up quickly with even steam distribution, making clothes perfectly flat and wrinkle-free. It's not only good but also practical. Now I don't have to worry about wrinkles on my clothes after washing them; just a quick ironing will make them smooth again. I'm so happy to have found such an effective product.
The product arrived well packaged. Almost everything is perfect, but in some places there was probably not enough paint. Of the plus: compact, irons and steams well, rubberized cord can be wiped clean. Of the minuses: you cannot regulate the ironing temperature, after unplugging it from the socket, it takes a long time to cool down.
Product as described, very quick shipping, store recommend!
Hot, compact vidparyuvach. Delivery of a lot of goods. Vidparu good, water tank for 50 ml, vystach for one rich, Dali treba dolivati. Brethren and with them in the country, I took little action.
wow
I arrived quickly-9 days. Cute travel iron, water to steam maxi skirt and top. Of the advantages there is a stand for an iron, out of the minuses I bought a hook on a Velcro for a hanger and there is no shutdown button, you need to pull it out of the socket. For home, of course, buy a unit with a large volume of water and not on the Alica.
The product works like it was in the description I would recommend the store of the packaging intact I like nice
I really like the color of this machine. The machine has three gears to adjust. It is very hot and gives a lot of steam. It will be cured soon
Previously, the old style could only be ironed flat, but this one can be both flat and hanging ironed. I like it.
The appearance design is compact and exquisite, which is great. The small size of this product makes it comfortable to hold in your hand. It's very convenient for steaming clothes, making ironing at home a breeze. The preheating is super fast, and you can see the steam within seconds. It can quickly and effectively iron clothes in a short time. It's very practical, whether for home use or travel. The steam effect is also excellent. This product is really good.