SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the holder very much, it corresponds to the description, it is really stainless steel, it was checked with a magnet, it was made with high quality and the shelf for the teleyon is very comfortable, the one I have been looking for for for a long time. Very satisfied with the purchase, I recommend, thanks to the seller for the quality product, pleased))
Glue is good. I didn't drill. just idk what to do with the screw covers?
Very good article. I was surprised by the weight. How good it looks once I installed it. I am satisfied
EXCELENTE!! easy to instal and real steel. Looks great!!
Very good item super price recommended seller fast shipping to Bulgaria delivery whith ExpressOne
The item is fine, but the box is a mess, but I bought it well.
Hello, good afternoon, the roll holder is very cool, it is of excellent quality, it brings hardware and adhesives for its placement, whether you occupy one or the other, the chrome finish is excellent, still a super accessible price since on other pages it costs between $250 to $459 Mexican pesos plus shipping...
Very good value for money. The product is well done and with accessories. Recommended
Very good. Good quality product deliver with self-adhesive and screws just need to put it down🤩Received in a week in France. Thank you
I haven't installed it yet, but it looks good and it is good quality
Quality article, very well packed. Thank you. Thank you.
Excellent product! Already properly installed!
strong and steady matirial
The quality of the product is very good, thank you very much the seller for the timely delivery.
Very good product, it is metallic and looks robust.
Arrived in a short time .. nice product
As per picture, very beautiful and Chrome
Excellent, I liked it very much, highly recommended
Solid toilet paper holder, anchors supplied weren’t correct and the holder fell out. Bought drywall anchors which works and a lot sturdier. Enough room for mobile to sit on. Stainless steel surface will show finger print marks. Fast shipping, good packaging and it wasn’t crushed thanks!
Very good quality I recommend the seller