SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, the quality is super, it holds great, as described, but there is one small defect, you can see in the photo, the seller is sweet, sorry, the problem is easy to solve, very polite and sociable seller.
Beautiful, I liked it very much. Is a champagne color and great for holding the curtains, very elegant. I recommend the purchase
Nice thanks although took a long time to receive it.
I don't want to win the seller even more .. Shvidka vidpravka .. Duzhe Garna akisty Magnit .. Recommend
Very beautiful Color like I wanted
Received in advance. Thank you🙏I love these fasteners for curtains😍. Second order already. The magnet is strong. Knife curtains keep in place🤗
Good to magnet, to trim. Garni and akuratni. 11 days new delivery❤️ Skopo Pycna Bumpe
Incredible what a discovery, these are great hooks, I will buy more in other colors
Looks just perfect had a strong magnetic that holds it together
Very good magnets, the tulle is very cool. I order in different colors. Thanks to the seller for the fast delivery
Cool things, this is not the first time I order. Hold the curtain well, beautiful, fast shipping by Ukrainian
ZaEbat!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Delivery by three tizhni. Garnies with clamps for curtains, matched. Trimado good, Pocha fabric tovsta. I'm even more.
Holds curtains well, comfortable home accessory. The magnets are not super durable but hold. In General, I am satisfied with the purchase!
It arrived quickly, it arrived well, the material is good, I recommend it perfectly
The delivery is fast, the quality is cool, 2 pieces are included, the fine curtain is great, for thick and long-fitting, preferably more genuine
Order passed on July 5 and received today, July 15. Fast ultra delivery, thank you🙏Well packed, according to the images, the magnet is of great strength to curtains them. I gave A try to see what it will give once my bay window is redone from A to Z🤗I put 10🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟For all this🤗
Duuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuge uuuuuuuuuuuuuge uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu we have to finish our doors for storms, we have healed for nothing and we have come for shvidko
Trimach for curtains on a magnet with a cord, a piece on a magnet, zakhovani in a decorative bag. In kind, it's good to make an important storm, it's easy to rip, you can regulate the quality of the storm and the cable wraps. Viglyadak is stylish, not like it. I am satisfied with the purchase, I bought two trims and not a shoduyu. I recommend the product and the seller.
It simple and looks nice, magnets could be a bit stronger but it works
Very beautiful product of good quality. I'm going to order 3 more
Stylish and convenient, these tiebacks effortlessly hold my curtains without damaging them. The magnets are strong, and the rope length is perfect. Highly recommended!
The item is as indicated in the product description and arrived in time
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Shvidka added help, took for the coins on the znichtsi, for the super tsyna. All yak in the inventory, a bag of sealing, I recommend