SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Iron received. Looks like on seller's pics. Do not tested yet. Thanks!
Cool Iron, handy, works well, Irons
Super iron. You can add water to it and plop with water. It's not a steamer. In the photo you can see the effects of ironing.
We tested it today and it heats up quite a bit and it seems good quality .
Lack
Is good
Super lindaaaa, and functional, the only thing that does not come with the adapter plug, is as detail.
Small and special iron for a trip what is the use of ironing clothes.
My iron has just arrived on time I would say that before the mentioned time it is the same as it is seen in the photo that it is resistant and I would only need to try it ..... I just tried it, I placed the water and I really liked it if it has an excellent iron and it has a good grip, it is made of good material. I recommend it and I would buy it again thanks to the very efficient delivery man very helpful thanks to the store also for selling things in excellent condition if you liked my comment give me a like porfis
Arrived in good condition, serves perfectly
For me it is perfect, it fulfills its function, takes good temperature
The order arrived in a short time, about 11 days, and at the moment everything is correct. Now I must wait to use it.
its good.
It's okay
cute, works nice
Working well
Leaking a little but it is okay. Works well overall. It’s is better on a flat surface. And it is so cute.
It is very practical, small in size, but I thought it had more holes to pour steam, I clarify, it is not steam, it only has a Goyito in the middle that is to spray water.
It is a good purchase, they have quality materials. Size is perfect for travel. And if you remove the creases marked from the clothes.
In perfect condition
I like a lot super practice the same as the photo🥰🙏🏻
Excellent product and works very well
Consistent with the description and with what I expected. Worth the price paid. Time and use will tell if it was a good purchase. I'm glad. Thank you and I recommend the seller.
It is compact, very similar to the description, arrived well packed, before time, it looks resistant.
This beautiful and if it heats well