SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comfortable, soft,👍
Wonderful pillow, great height, very good material, I had no problem adapting, I will buy another one soon.
Well received. Make sure it is suitable for your use and make a pleasant purchase. The middle button does not fall off, so washing on the outside is not easy, so break the middle button and make it new I think I should put it in.
I used to buy one with Wyfranzer. The wife likes that the pillow is axed and the cold feels on the neck. On the other hand, I don't use it because I feel a little sore throat after sleeping.
I hope my standard is a bit hard, but it's fluffy. This is a different standard for each person, so the product itself is good I hope my standard is a bit hard, but it's fluffy. This is a different standard for each person, so the product itself is good
Memory foam pillow (shape of a fly) ~~~ >>> I bought my wife's pillow. So the wife has not used it yet, which looks good in appearance. If you try it and it's okay, I will order one more with my own.
Comfortable and good supports neck
I wrote it and I liked it so much that I ordered one more.
Delivered is small but looks good
pillow looks like the picture I will be using it tonight,I already have a Angel wing and it's great hope this one is a little more firmer but not to hard
Arrived very well, thank you, I'm still going to try it, I really hope help relieve neck pain when sleeping
Top pillow. Delivered quickly & neatly as well.
good
The pillow arrived one day later than promised, but in general very quickly in 6 days to the UK. One day late I received a £1 coupon from AliExpress. The product fully corresponds to the description! Without smell! The cover is sewn with high quality. The size corresponds to a standard pillow. I liked it very much! I have a problem with my neck, so I have already changed several pillows. This pillow is the best! I recommend!
It took some shipping. It smells a little bit. Tense is medium. Thanks to this, I bought it cheap.
The well-off came to the end of the shvidko, the goods to the seller.
The product is exactly as described in the advertisement. The weight of the pillows is soft and light. Excellent.
De.mo mento it seems that everything is fine, it will be necessary to try it. Has come super Fast
Excellent cervical pad, perfect for people with neck and cervical pain very adaptable and warm 100% tissue
I arrived very fast. Less than 1 week. I don't try it yet (update later). The pillow fits perfectly in a standard case. I thought it would be thicker
It's nice to be fissure. The cat is coveted.
I'm satisfied.
Great, comfortable, owls!!!
ok
It's good thank you